Importify legal

Privacy Policy

Last updated: June 15, 2026.

This Privacy Policy explains how Importify Limited ("Importify", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit www.importify.com, use the Importify dashboard at app.importify.net, install Importify apps or browser extensions, use product import tools, AI tools, support services, and related services (together, the "Service").

1. Who we are

Importify Limited operates the Service. Contact details are listed at the end of this policy.

2. Information we collect

We may collect the following categories of information, depending on how you use the Service:

  • Account information: name, email address, login details, store information, connected platform information, and subscription status.
  • Store and platform data: information needed to connect with ecommerce platforms, import products, manage listings, support order workflows, and provide app functionality.
  • Product and listing data: product titles, descriptions, images, variants, prices, supplier URLs, reviews, videos, and other listing material you import, edit, or manage through the Service.
  • Billing and subscription data: plan, billing channel, payment status, invoices, cancellation status, and refund records. PayPro Global processes payments for WooCommerce, BigCommerce, and Jumpseller subscriptions. Shopify and Wix process payments through their app-store billing systems. Payment card details are handled by those payment providers or ecommerce platforms, not stored directly by Importify.
  • Support and communications: emails, form submissions, chat or support requests, troubleshooting information, and related correspondence.
  • Website and usage data: pages visited, device and browser information, approximate location, referrer, performance data, logs, and interactions with the website or Service.
  • Consent and preference data: cookie choices, theme preference, billing display preference, and similar browser storage choices.

3. How we collect information

We collect information directly from you, from your connected ecommerce platform, from your use of the Service, from support communications, from payment and app marketplace providers, and from optional website technologies that you consent to.

4. Website cookies and similar technologies

The public website uses necessary local browser storage for interface preferences and consent choices. With your consent, the website may load Google Analytics 4 and Shapo live review data. The website also loads Google Fonts from Google domains unless and until fonts are self-hosted.

More detail is available in our Cookie Policy. You can change your cookie choices at any time through the link in the footer.

5. How we use information

We use information to:

  • provide, operate, secure, and maintain the Service;
  • connect your store to supported ecommerce platforms and supplier workflows;
  • import, edit, optimize, translate, and manage product listings;
  • process subscriptions, billing, cancellations, and refunds;
  • provide customer support and troubleshoot issues;
  • send service notices, account notices, and support responses;
  • improve the website, Service, features, user experience, security, and performance;
  • detect abuse, fraud, security incidents, and policy violations;
  • comply with legal, tax, accounting, platform, and regulatory obligations.

6. Legal bases for EEA and UK users

Where GDPR or UK GDPR applies, we rely on the following legal bases:

  • Contract: to provide the Service, manage accounts, process subscriptions, and support connected stores.
  • Legitimate interests: to secure the Service, prevent abuse, improve functionality, respond to support requests, and operate our business.
  • Consent: for optional analytics, live review requests, and similar technologies where consent is required.
  • Legal obligation: to comply with tax, accounting, dispute, regulatory, and law-enforcement requirements.

7. How we share information

We may share information with service providers and third parties that help us operate the Service, including hosting providers, ecommerce platforms, PayPro Global for WooCommerce, BigCommerce, and Jumpseller billing, Shopify and Wix app-store billing systems, analytics providers, support tools, email providers, security providers, and AI or automation providers used to deliver requested features.

We may also share information when required by law, to protect rights and safety, to enforce our terms, in connection with a business transaction, or with your direction or consent.

We do not sell personal information from the public website. The public website is not currently configured to load advertising pixels before consent.

8. Third-party platforms and suppliers

If you connect Importify to Shopify, Wix, WooCommerce, BigCommerce, Jumpseller, PayPro Global, supplier websites, marketplaces, or other third-party services, those services may process information under their own terms and privacy policies. Importify does not control those third-party privacy practices.

9. International transfers

We may process and store information in countries other than your country of residence, including countries where Importify, our hosting providers, ecommerce platforms, payment processors, support tools, analytics providers, and other service providers operate. Where required, we use appropriate safeguards for international transfers.

10. Retention

We keep information for as long as needed to provide the Service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business needs. Retention periods vary by data type, account status, billing requirements, platform requirements, and legal requirements.

11. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request portability, or lodge a complaint with a data protection authority.

You may submit requests by contacting supportimportify.com. We may need to verify your identity before completing a request.

13. California and similar privacy rights

If applicable privacy laws give you additional rights, you may contact us to exercise them. We do not knowingly sell personal information from the public website. If our practices change, we will update this policy and the Cookie Policy.

14. Children

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new update date.

16. Contact

Importify Limited
Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong.
Email: supportimportify.com
Website: https://www.importify.com/