How to fix WooCommerce store connection issues in Importify
Can't connect your WooCommerce store to Importify? It's almost always one of these:
- WooCommerce is turned off
- Your store has no HTTPS
- Permalinks are set to Plain
- A security plugin or firewall is blocking Importify
- Your server runs an old PHP version
Before you start
You will need:
- WordPress admin access, so you can check plugins, permalinks, and SSL.
- WooCommerce installed and active on the same WordPress site.
- The Importify plugin installed and active, from the WordPress plugin directory.
- A public store URL that loads over HTTPS with a valid SSL certificate.
Fix it step by step
Go top to bottom, and retry the connection after each step.
Confirm WooCommerce is active
In WordPress admin, open Plugins and check that WooCommerce is installed and activated. Importify connects to WooCommerce, so it cannot connect if WooCommerce is inactive.
Confirm the Importify plugin is active
On the same Plugins screen, check that the Importify plugin is installed and activated. If it is missing, install it from the WordPress plugin directory, then activate it.
Set permalinks to Post name
Go to Settings > Permalinks, choose Post name, and save. The default Plain setting can break the routes Importify needs to read and create products.
Confirm HTTPS and a valid SSL certificate
Open your store URL in a browser and check that it loads on https:// with no certificate warning. Importify requires a secure connection, so fix any SSL issue before reconnecting.
Allow Importify in your security plugin
Firewalls and security plugins, including Wordfence, Jetpack, Sucuri, and similar tools, can block Importify's requests. Whitelist Importify's IP address, 162.243.171.163, in your security plugin.
Ask your host to allow Importify
Some hosts block outside requests at the server or Cloudflare level. Ask your hosting provider to whitelist the same IP, 162.243.171.163.
Check your PHP version
An outdated PHP version can cause the connection to fail. Make sure your site is running a currently supported PHP version, or ask your host to update it.
Try your store URL variations
Reconnect using your exact public store URL. If it still fails, test the www and non-www versions, since a URL mismatch can block the connection.
Error reference
A quick map from symptom to the most likely cause and the first thing to check.
| Symptom | Likely cause | Check first |
|---|---|---|
| Importify cannot reach the store | A firewall, host, or Cloudflare rule is blocking Importify. | Whitelist 162.243.171.163 in your security plugin and ask your host to allow it. |
| Connection fails right after activating the plugin | WooCommerce or the Importify plugin is inactive, or the wrong URL was used. | Confirm both plugins are active, then retry with the exact https:// store URL. |
| Product or API requests fail | Permalinks are set to Plain, or routes are misconfigured. | Set Settings > Permalinks to Post name and save. |
| SSL or certificate warning | The certificate is missing, expired, or misconfigured. | Fix HTTPS and the SSL certificate before reconnecting. |
| Errors continue with everything set correctly | A hosting restriction, outdated PHP, or a plugin conflict. | Ask your host to check server logs and confirm the PHP version. |