How do I cancel my Importify subscription?
Cancel Importify from the billing area for the platform where you subscribed. Shopify and Wix cancellations run through their platform billing, while WooCommerce, BigCommerce, and Jumpseller billing is handled by PayPro Global.
Before canceling, check where the subscription was created. The cancellation path depends on the store platform, so using the wrong billing area can make it look like the subscription is missing.
Cancellation Process by Platform
For Shopify users
- Go to your Shopify admin dashboard
- Click on "Apps"
- Select "App and Sales Channel Settings"
- Find Importify in the list and click "Remove"
For Wix users
- Log in to your Wix store's admin panel
- Navigate to "Subscriptions" in your Wix account
- Find Importify and click the "More Actions" icon next to it
- Select "Cancel App"
- Choose "Cancel auto renew" and click "Submit"
For WooCommerce users
- Log in to your WordPress Admin dashboard
- Click on the Importify app in the side menu
- In the Importify dashboard, go to the "Settings" or "Plans" section
- Click the "Cancel Subscription" button
For Jumpseller users
Access your Importify dashboard through Jumpseller and look for the cancellation option in the "Settings" or "Plans" section.
Important Notes
For all platforms, canceling your subscription will immediately end your access to Importify's premium features. Your subscription will not renew at the end of the current billing cycle.
Need Help?
If you encounter any issues during the cancellation process, you can contact Importify support at supportimportify.com for assistance.