What is Importify's refund policy?
Understand Importify's refund policy, including eligibility and how to request a refund for your subscription. Get detailed information on refunds and customer support
Importify's refund policy is designed to be fair and straightforward for all users.
Here are the key points:
Pro-rated Refunds:
If you cancel your subscription before the end of a billing cycle, you may be eligible for a pro-rated refund for the unused portion of your subscription.
No Refunds for Past Usage:
Importify does not offer refunds for time periods where the service was actively used.
Case-by-Case Basis:
Refund requests are typically reviewed individually, taking into account specific circumstances.
To request a refund, you need to contact Importify support at supportimportify.com.
Platform Specifics:
While the general policy applies to all platforms, the actual refund process may vary slightly depending on whether you're using Shopify, Wix, WooCommerce, BigCommerce or Jumpseller. Shopify and Wix bill Importify through their own platforms. WooCommerce, BigCommerce and Jumpseller subscriptions are billed through PayPro Global.
Timeframe:
The time it takes to process a refund may vary depending on your payment method and e-commerce platform.
Issues with Service: If you're experiencing problems with the app, it's recommended to contact support for assistance before requesting a refund.