Why Am I Seeing a Quota Error When Using Importify AI Features?
Importify AI does not use customer OpenAI API keys. If you see a quota or AI error, check your Importify plan and contact support if it continues.
Importify AI no longer uses customer OpenAI API keys. AI features run on Importify's own OpenAI account, so a quota message should not be solved by creating, funding, or reconnecting a personal OpenAI API key.
Do not add billing details to OpenAI for Importify AI. Importify AI access is controlled by your Importify plan.
What to check first
Plan access: AI features are available on Premium and Gold plans.
Temporary issue: Retry the action after a short wait in case the AI request failed temporarily.
Account mismatch: Make sure you are logged in to the Importify account connected to the store you are editing.
If the error continues
Contact Importify support with your store email, the page or product you were working on, the exact error text, and a screenshot. Support can check whether the issue is plan access, a temporary AI service problem, or an account-specific problem.